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Decline 2, with 8563 bookmarks - 10th most bookmarked movie on NG :P
Shameless Dim promotion
You guys have checked this out, right? Right?
Customer service
When I signed up for my contract mobile just over 6 months ago, I was told I could downgrade the price-plan after 6 months. I went to the t-mobile store on saturday, since that period was over 2 weeks ago. The girl in the shop told me that they'd changed it to 11 months since i signed up, but that because the terms in my contract are from before then, it'd be ok.
She calls up the CS guys at t-mobile, and the woman on the phone told her that it wasn't possible at all. So I call up CS and I get a different woman, who tells me to fax a copy of my contract in to prove that it says 6 months. I run home and get it, go back to the shop, but we couldnt find anything on it saying 6 months.
Once again I call CS, this time a new woman tells me that there's no problem, and because I signed up before may when the change happened, I could still downgrade. She then did it for me, and the whole call lasted about 2 minutes.
I find it hard to believe that 3 calls to the same customer services department could give such different results. Anyone else got horror stories?
Tom-